The blogosphere was aflutter earlier this week when news of Netflix’s price hike hit the interwebs. Customers were understandably outraged by the sudden 60% increase in their monthly subscription rates. Even before the dust had settled, analysts across the web have provided several theories to explain the sudden price hike.
Adam Knight posited that it was fallout stemming from Sony’s removal of Starz content from Netflix’s streaming platform two weeks ago. Surprisingly, Netflix’s incredible growth was to blame, having triggered a clause in the contract voiding their license to stream Starz content once a specified ceiling of consumers was reached. According to Knight, by uncoupling the discs and streaming plans, Netflix would lower their total streaming customers and thus avoid snafus like the Sony removal. Felix Salmon supported this assertion by pointing out that Netflix still pays the studios a monthly flat-fee directly linked to the number of subscribers, NOT the number of streaming views.
Eric Garland, CEO of digital-media tracking company Big Champagne, went a step further when he suggested that Netflix actually wantedthe outrage. “He’s [Reed Hastings, Netflix CEO] creating dissonance precisely because… those first-run titles [need] to be available more immediately and more widely as a (video on demand) or as a streamed offering.” Essentially, Hastings is attempting to turn public outcry against the studios to force the newer and higher-profile titles into the world of streaming. Garland goes so far as to compare Hastings “killing DVD” to Steve Jobs killing the floppy disc back in the 1980s.
Though certainly an interesting and counter-intuitive theory, the “Dissonance Theory” seems to rely on a couple shaky assumptions. First, that switching entirely to streaming will lower delivery costs. Some have pointed out that digital delivery of a film costs approximately 5 cents per stream versus 70 cents in postage per disc. This is far too simplistic a metric, of course, as it fails to take into account the exorbitant licensing costs streaming requires (expected to hit $1.5B by next year) versus the (comparatively) low costs to purchase discs.
Second, it presupposes that Netflix is actively trying to kill DVD. As the Netflix blog points out: “Given the long life we think DVDs by mail will have, treating DVDs as a $2 add-on to our unlimited streaming plan neither makes great financial sense nor satisfies people who just want DVDs”. Now, corporate PR is never to be taken at face value, but this certainly sounds like a company that is continuing to invest in DVDs.
It has become increasingly obvious in the past year that Netflix likely cannot afford to shift entirely to a streaming business. For one, the Studios have been incredibly reluctant to potentially cannibalize their shrinking DVD market, having successfully delayed Redbox’s offerings to at least 30 days after their release on home video. Now, a Dissonant Theorist could argue that Netflix is positioning itself to challenge the Studio’s position. But with Pay TV licensing deals still far more lucrative than what Netflix can offer, and with services like HBO GO continuing to gain steam, it would appear that Netflix’s supposed leverage in these negotiations is limited.
Add to this the fact that “The company has actually been losing money on a cash basis and has hidden it with accounting treatments,” according to analyst Tony Wible. Furthermore, Netflix streaming future hinges largely on the Net Neutrality debate currently being waged between the FCC and Congress. If a two-tiered internet is ratified, Netflix, who currently enjoys a 30% share of all prime-time web activity, could see its streaming costs skyrocket.
So where, exactly, does that leave Netflix? Despite initial polls indicating that as many as 55% of customers planned on discontinuing their subscriptions, once the furor settles a bit, we don’t expect to see much dip if any in overall subscription levels. The reality is that Netflix still offers the best and most convenient product on the market, and even though consumers may either not admit it or simply don’t understand it, the price point for Netflix’s offerings has been seriously undervalued for years. We expect (or hope) that Netflix will use the additional capital gained by the price hike to license additional Studio content.
One Final Thought: We’ll cover this in greater depth with the next post, but if we were Netflix, we would think long and hard on expanding our DVD offerings. Specifically: KIOSKS.
NOTE: We need to include a brief addendum to our last Netflix post. Just today, Variety reported that Netflix will indeed be invading, ahem, expanding to Europe; specifically, the UK and Spain. So it would appear that Netflix wants to expand its reach not only by filling a void in Latin America but by striking at Europe before LoveFilm/Amazon has a chance to solidify its status on the continent.
